The London office of Willkie Farr & Gallagher is operated by Willkie Farr & Gallagher (UK) LLP.
Willkie Farr & Gallagher (UK) LLP
1 Ropemaker Street
London EC2Y 9AW
T +44 20 3580 4700
F +44 20 3580 4800
Willkie Farr & Gallagher (UK) LLP is a limited liability partnership established in the State of Delaware, USA with entity number 5067862 and having its registered office at c/o Delaware Corporate Organizers, Inc., 1201 North Market Street, P.O. Box 1347, Wilmington, DE 19801, USA.
Willkie Farr & Gallagher (UK) LLP’s VAT registration no. is 128 9423 93.
Professional Liability Insurance
Willkie Farr & Gallagher (UK) LLP carries compulsory professional indemnity insurance in England and Wales. Its insurer is Pembroke Syndicate 4000 with policy number QF102811. This insurance extends to acts or omissions on the part of Willkie Farr & Gallagher (UK) LLP wherever in the world they occur.
Willkie Farr & Gallagher (UK) LLP is authorised and regulated by the Solicitors Regulation Authority under number 565650. The Solicitors Regulation Authority’s rules of professional conduct can be accessed at SRA Solicitors Standards and Regulations.
Our Services – Complaints Handling Procedure
We are committed to providing a high-quality legal service to all our clients. If something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We treat any complaints seriously and will investigate them promptly, fairly and without cost to the client. If you have any complaint we would ask you to raise it with the Partner responsible for the relevant matter in the first instance. If you do not consider it appropriate to raise it with the matter Partner or are dissatisfied with their response you are entitled to follow our formal complaints procedure as detailed below.
Please provide us with details of your complaint in writing to the office Managing Partner (who may be contacted by email at: firstname.lastname@example.org). We will send you a letter acknowledging receipt of your complaint within three days of receiving it.
We will then investigate your complaint. This will normally involve reviewing your matter file and speaking to the member of staff who acted for you. We will then invite you to a meeting to discuss and hopefully resolve your complaint. This invitation will be made within 14 days of sending you the acknowledgement letter.
Within three days of the meeting, we will write to you to confirm what took place and any resolution agreed with you.
If you do not want a meeting or it is not possible for this to be arranged, we will send you a detailed written reply to your complaint, including suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
At this stage, if you are still not satisfied, you should contact us again and we will arrange for another Partner or someone unconnected with the matter at the firm to review the position.
We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
If we have to change any of the timescales above, we will let you know and explain why.
If your complaint has not been resolved to your satisfaction, you may be able to contact the Legal Ombudsman in order to help resolve it:
PO Box 6806
Full details of the kind of complaints which the Legal Ombudsman will accept, can be found on their website at The Legal Ombudsman, and you should note that their ability to assist with your complaint will depend on your circumstances. Before intervening, the Legal Ombudsman will wish to confirm that you have raised your complaint with us.
Please note that you can usually only contact the Ombudsman within 6 months of receiving a final written response from us about your complaint. Complaints must be made within 6 years from the date of the act/omission and 3 years from when you should have known about the complaint. You should also note that the Ombudsman may not consider a complaint about a bill if you have applied to the court for it to be assessed.
SRA Complaints Procedure
You are also able to raise a complaint with the Solicitors Regulatory Authority (SRA). The SRA can help if you are concerned about our behaviour, for example if you believe you have been treated unfairly because of your age, a disability or other characteristic or if you feel that the Firm has acted dishonestly or has broken other rules, including those of the SRA. Visit their website to see how you can raise your concerns: Solicitors Regulation Authority.
If your complaint relates to an invoice, you may also be able to apply to the English courts for an assessment under Part III of the Solicitors Act 1974.